Contact us

PlusSmileA - Creating With Heart

1. Introduction

At PlusSmileA, we believe communication is the foundation of trust. Whether you’re a user seeking support, a business looking to collaborate, or a curious visitor exploring our innovations, we’re here to listen, assist, and guide you. Our mission has always been to blend technology with empathy - and that begins with being available and responsive. Every inquiry we receive is treated with respect and importance, because each message contributes to making our services stronger, safer, and more meaningful for everyone.

2. How to Reach Us

You can contact us anytime through the following official channels:

Our support team is available Monday to Saturday, 10:00 AM to 5:00 PM IST, excluding national holidays. For urgent matters, we ensure priority responses within 24 hours, and for general queries, we usually reply within 48-72 business hours.

3. For Users of Our Apps and Services

If you are a user of any of our consumer-facing apps - such as Lamhaa, Humsafar, Clous, Guru Gyan, or NewS - The News Diary, or any other PlusSmileA product - our user support team is always ready to help. Whether you need technical assistance, want to report a bug, or have suggestions for improvement, you can reach us via plus.co.infinity@gmail.com or through the in-app “Help & Support” section. We take every report seriously, and your feedback directly helps us build better, safer, and more beautiful experiences for everyone.

4. For Business Clients and Collaborations

PlusSmileA proudly partners with businesses around the world for app development, website design, and custom software solutions. If you are a client or wish to collaborate with us, please contact our business communication team at plus.co.infinity@gmail.com. We value clear, professional, and timely communication with every client, ensuring smooth project handling, transparency in progress reports, and dedicated technical support throughout your journey with us. Our representatives will connect with you to understand your requirements and propose the most effective solutions tailored to your goals.

5. Legal and Privacy Matters

We take legal, compliance, and data protection inquiries with the utmost seriousness. For any concerns related to our Privacy Policy, Terms & Conditions, or data handling practices, please write to plus.co.infinity@gmail.com. Our dedicated privacy and compliance team ensures that all communications are handled confidentially, following international standards like GDPR, CCPA, DPDP, and other global privacy frameworks. We aim to respond to all privacy-related requests within legally required timeframes while maintaining transparency and respect for your data rights.

6. Press, Media, and Public Relations

If you are a member of the media, journalist, or public relations representative seeking official statements, interviews, or company insights, please connect with our communications team via plus.co.infinity@gmail.com. We are always open to sharing information about our innovations, milestones, and contributions to the tech ecosystem. PlusSmileA believes in honest, responsible, and positive engagement with the press to help people understand how technology can improve everyday life when built with care and integrity.

7. Feedback and Suggestions

We deeply value community input. Many of our best product improvements and ideas have come from users like you. If you have ideas, suggestions, or creative feedback about how we can make our apps and services more useful, user-friendly, or impactful, please reach out to plus.co.infinity@gmail.com. Every idea you share is reviewed by our internal product team, and we frequently integrate community-driven enhancements into our updates. PlusSmileA was built on the belief that collaboration leads to innovation - your voice truly matters.

8. Reporting Bugs or Security Issues

If you’ve identified a bug, technical issue, or security vulnerability in any of our apps or websites, we encourage you to report it immediately to plus.co.infinity@gmail.com. Responsible disclosure helps us keep our ecosystem secure for all users and clients. We take security reports seriously, prioritize investigations, and provide acknowledgments for verified submissions. PlusSmileA is committed to maintaining the highest levels of data safety, and your vigilance contributes directly to that mission.

9. Visiting Our Office

Our headquarters in Saharsa, Bihar, India, serves as the heart of PlusSmileA’s operations. While we primarily communicate digitally, visitors are welcome by prior appointment. To schedule a meeting, please email plus.co.infinity@gmail.com with details of your inquiry and preferred dates. Our team will confirm availability and assist you with directions, timings, and other relevant details. We aim to make every visit professional, welcoming, and productive.

10. Response and Support Commitment

At PlusSmileA, we are dedicated to offering respectful, timely, and effective communication. Our support and communication systems are designed to ensure no message is left unanswered. All queries are categorized based on priority, and we maintain a multi-level support structure that allows specialized handling of each concern. Whether it’s a quick user question or a complex business discussion, we ensure the same level of care, professionalism, and confidentiality across every interaction.

11. Our Promise of Transparency

We are a company built on trust, creativity, and responsibility - and that includes how we communicate. Every interaction with PlusSmileA is guided by honesty and openness. We never use automated or misleading responses to avoid accountability. Instead, we aim for genuine, human communication backed by a spirit of understanding. We believe that building great technology starts with building great relationships - and our “Contact Us” process is where that relationship begins.

12. Stay Connected

We also encourage you to stay connected with PlusSmileA through our official platforms and social channels, where we share updates about new products, community projects, and upcoming releases.

By following us, you can stay informed about our latest technological innovations, social initiatives, and company news.

13. Closing Note

Communication is the bridge between innovation and understanding, and at PlusSmileA, we always keep that bridge open. No matter who you are - a first-time user, a long-term client, a collaborator, or a curious learner - your voice helps shape our mission. We’re not just building technology; we’re building connections that make the digital world more human, secure, and inspiring. So, if there’s something on your mind, don’t hesitate - reach out today. We’ll always be happy to hear from you.